Reference

Complete Your KYC and Keep Your Account Moving

Verification at memori888 is straightforward — submit the right documents once and your account is cleared to withdraw, access wallet transfers via DANA, OVO, or GoPay, and stay active without interruption.

Identity DocumentProof of WalletSelfie VerificationAccount ActivationWithdrawal Unlock
Explore the Lobby Read FAQ
memori888 Complete Your KYC and Keep Your Account Moving
HOW WE HANDLE DOCUMENTS

Browse How memori888 Manages Your KYC Data

Secure Document Handling

Every document you upload travels over SSL encryption. Files are stored in access-controlled environments and are never shared with third-party marketing services or advertisers.

Manual Review Process

Our verification team reviews each submission individually. Automated pre-checks flag obvious issues like low resolution or wrong file type before a human reviewer steps in.

Name-Match Requirement

The name on your KTP must match the registered name on your DANA, OVO, or GoPay account. This single check prevents most account-access disputes after withdrawal requests.

Resubmission Without Penalty

A rejected document does not freeze your account permanently. You can resubmit with corrected files, and our team reviews the updated submission in the next available queue.

memori888 Explore What the Verification Process Requires

Explore What the Verification Process Requires

KYC — Know Your Customer — is the document check we run before releasing withdrawals or confirming large account transactions. You will typically need a valid national ID (KTP), a clear selfie holding that ID, and proof that the e-wallet you use — DANA, OVO, or GoPay — belongs to you. Screenshots of your wallet dashboard showing your registered name work well

for this. We review submissions manually, so make sure every document is sharp and fully in frame. Uploading blurry or cropped images is the most common reason for delays. Accuracy on the first try moves your account faster.

KYC HELP CHANNELS

Get Help During Your Verification

Live Chat Support Reach our team through the live chat icon on any page. They handle document queries, resubmission requests, and status checks for your KYC case directly.
Account Help Centre The Help Centre covers common KYC rejections, accepted document formats, and wallet-name matching requirements so you can fix issues without waiting for an agent.
Wallet Verification Path If your DANA, OVO, or GoPay name does not match your ID, contact support before uploading — they will tell you exactly which supporting document resolves the mismatch.

Switch On: Key KYC Terms You Should Know

01
What does KYC stand for?

KYC means Know Your Customer — a standard identity check platforms run to confirm who holds an account before processing withdrawals or flagging unusual activity on the account.

02
What is a proof of identity document?

Any government-issued document that shows your full legal name, photo, and date of birth. In Indonesia, the KTP national ID card is the standard accepted document for this purpose.

03
What is wallet verification in KYC?

Wallet verification confirms that your DANA, OVO, or GoPay account is registered under the same name as your ID, preventing misdirected payouts and protecting your withdrawal path.

04
What is a liveness check or selfie verification?

A selfie check asks you to photograph yourself holding your ID so the reviewer can confirm the document belongs to the person submitting it, not a scanned or borrowed copy.

05
What does document rejection mean?

Rejection means a submitted file did not meet the required standard — usually poor image quality, partial cropping, or a name mismatch. You can correct and resubmit without losing account access.

06
What is account-level verification status?

Your verification status shows whether your account is unverified, pending review, or fully cleared. Cleared status unlocks withdrawal processing and removes transaction-level document prompts.

Open Answers to Common KYC Document Questions

We accept the Indonesian KTP as the primary identity document. For wallet proof, a clear screenshot of your DANA, OVO, or GoPay profile showing your registered name and account number works consistently.

Deposits via DANA, OVO, and GoPay generally do not require completed KYC upfront. However, your first withdrawal request will trigger the full verification check before funds are released to your wallet.

Review times vary by queue volume. We aim to process submissions as quickly as possible, but we do not publish a fixed turnaround. You will receive a status update in your account notification area once reviewed.

A name mismatch is the most common KYC hold. Contact live chat before resubmitting — our team will advise which supporting document, such as a bank or wallet change record, resolves the discrepancy cleanly.

Yes. The upload flow works on mobile browsers and through the app interface. Take your KTP photo and selfie directly from your camera roll or in-app camera, then submit without switching to a desktop device.

All submitted documents are encrypted in transit using SSL and held in access-controlled storage. We do not use your ID documents for marketing purposes or share them outside the verification process.
Reference

KYC Document Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoAbout UsInfoSerie A Mix ParlayInfoSerang Night Spins

Related pages

memori888 Indonesia Capsa Susun Online Room Serie A Mix Parlay Register Memori888 Glossary