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How memori888 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process deposits via DANA, OVO, or GoPay, and keep your account secure.

Account data onlyDANA, OVO, GoPay wallet contextNo third-party data salesYou can request deletionIndonesia-accessible support
memori888 How memori888 Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply encryption across data in transit and at rest. Your login session uses token-based authentication, meaning each active session carries a short-lived credential that expires automatically. Cookies on memori888 are used for session management, fraud detection, and measuring which pages load well on mobile — not for selling advertising profiles. You can adjust cookie preferences in your browser without losing account functionality, though disabling session cookies will require you to log in again each visit.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This covers login credentials, OTP codes, and any wallet reference you submit during a DANA or OVO deposit.

Cookie Use

We use strictly necessary cookies for session continuity and optional analytics cookies to understand mobile load performance. No advertising cookies are placed without your consent.

Data Retention

Account records are kept for as long as your account is active and for a period afterward as required by applicable rules. You can request early deletion where local law permits it.

Who to Contact for Changes

Data correction or deletion requests go to our support team via live chat or email. We verify your identity first, then action the request — typically by confirming the change back to your registered contact.

REACH US DIRECTLY

Contact Us About Your Privacy

If you want to review, correct, or remove data tied to your account, reach out through any of the channels below. For wallet-related queries — such as confirming which transaction references we hold for your DANA or OVO account — our account team can pull that detail and walk you through it. Response times depend on query volume, but we aim to acknowledge every data request promptly.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Describe your data query and our team will locate your records and confirm what we hold.

Email Support

Send your data access or deletion request to our support address. Include the email tied to your account so we can verify ownership before acting on the request.

Account Settings

Some data updates — like changing your registered phone number or unlinking a GoPay wallet — can be handled directly inside your account settings without contacting support.

Your Privacy Questions, Answered

These are the questions we hear most often about how we handle account data, wallet records, and your rights as someone who has registered with us. If your question is not here, live chat is the fastest route to a direct answer.

We store your registration details, device session data, and transaction references for any DANA, OVO, or GoPay deposits or withdrawals. We do not store your wallet PIN or full payment credentials.

Yes. Contact us via live chat or email with your registered account details. We will verify your identity and then provide a summary of the data categories we hold for your account.

Send a deletion request through live chat or email. We will confirm your identity, then remove or anonymise your personal data where local compliance rules allow. Some transaction records may be retained longer by regulation.

We share data only with payment processors — like the rails handling your GoPay or OVO transaction — and only the minimum needed to complete that transfer. We do not sell or trade your information.

Cookies manage your login session, support fraud detection, and help us measure mobile page performance. You can decline non-essential cookies in your browser settings without losing access to your account.

Active accounts are retained while the account remains open. After closure, records are kept for the period required by applicable rules in your region. Early deletion can be requested where local law permits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.